Terms & Conditions for Clients
1) Cancelling your appointment
Fit Shape requires at least 48 hours notice to cancel a prebooked appointment. Sessions are automatically charged for if less than 48 hours notice is given. A cancellation is different from a change.
2) Changing your appointment time
You can "change" your pre booked session time without charge but only on the following conditions:
a) both the trainer and you the client are happy with the move and not inconvenienced.
b) that the specific changed session must be used before the end of that same week (by sun eve 9pm).
c) The session is changed through your trainer when you are at Fit Shape or by calling Rebecca at our virtual reception on 0207 267 6277 or 0208 444 5149. You can also text or call Rebecca direct on 07970 863539, or click here to email her (opens in new window).
3) Cancelling due to illness
If you are too ill to attend your pre-booked personal training session you will not be charged. To ensure that we don't charge you when you are sick please send a text to Rebecca on 07970 863539 or click here to email her to confirm that you are unable to attend a session due to illness (opens in new window).
4) Discount for block bookings that are confirmed.
Fit Shape offer discounts for the block purchase of sessions on the condition that all your purchased sessions are confirmed in the Fit Shape gym diary in advance. When you pay for a block of sessions Rebecca will contact you to book all those sessions into the diary.
