All services purchased from Fit Shape must be preceded by the client acknowledging, by way of completing a PAR-q form, that he/she has no physical limitations preventing him/her from participation. All clients under the age of 18 years must have consent, in written form, from a parent or guardian. The client also agrees to abide by the rules and regulations of the studio and acknowledges that these rules and regulations may change from time to time. Furthermore, all clients release Fit Shape, its owners, directors, managers and all employees of all liability regarding 1) any injury to self or child 2) any loss or damage to personal property. You must ensure that the details provided by you on registration or at any time are correct and complete.
1) Cancelling your appointment
Fit Shape requires at least 48 hours notice to cancel a prebooked appointment. Sessions are automatically charged for if less than 48 hours notice is given. A cancellation is different from a change.
2) Changing your appointment time
You can "change" your pre booked session time without charge but only on the following conditions:
a) both the trainer and you the client are happy with the move and not inconvenienced.
b) that the specific changed session must be used before the end of that same week (by sun eve 9pm).
c) The session is changed by calling Rebecca at our virtual reception on 0207 267 6277 or 0208 444 5149. You can also text or call Rebecca direct on 07970 863539, or click here to email her.
3) Cancelling due to illness
If you are too ill to attend your pre-booked personal training session you will not be charged. To ensure that we don't charge you when you are sick please send a text to Rebecca on 07970 863539 or click here to email her to confirm that you are unable to attend a session due to illness.
6) 6 Week plans . Six week plans have an expiry of 12 weeks from date of purchase unless otherwise agreed by Fit Shape
7 ) Services bought from Fit Shape establish a contract with Fit Shape and not directly with an individual trainer. If any individual trainer is not available or stops working at Fit Shape we will provide another equally qualified trainer to deliver our services. Refunds are not made because a specific trainer is not available.